Privacy policy

This Privacy Policy describes how VITARK (“we”, “us”, “our”, or the “Website”) collects, uses, and shares your personal information when you visit our website or make a purchase from us.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us at:

VITARK
201 E 5th St Suite 1900 Cincinnati Oh 45202 United States
Email: support@vitark.store
Phone: +1 2164028452

Personal Information We Collect

We collect personal information to operate our website, process orders, improve our services, and communicate with you.

1. Device Information

Purpose:
To help our website load properly, improve performance, understand how visitors use the site, and protect against fraud.

Source:
Collected automatically when you browse our website.

Examples of data collected:

  • IP address
  • browser type and version
  • device type
  • time zone
  • cookie data
  • pages visited
  • referral source
  • search terms and browsing activity

2. Order Information

Purpose:
To process your orders, arrange shipping, send confirmations and updates, process payments, prevent fraud, and provide customer support.

Source:
Provided directly by you when you place an order.

Examples of data collected:

  • full name
  • billing address
  • shipping address
  • email address
  • phone number
  • payment information processed securely by our payment providers

3. Customer Support Information

Purpose:
To respond to inquiries, assist with returns or refunds, and provide customer service.

Source:
Provided directly by you when you contact us.

How We Use Your Personal Information

We may use your personal information to:

  • provide products and services
  • process and fulfill orders
  • arrange shipping and delivery
  • send order confirmations and tracking updates
  • communicate with you about your purchases
  • respond to customer service requests
  • improve website functionality and user experience
  • prevent fraudulent or unauthorized transactions
  • send marketing emails or messages, where permitted by law or with your consent

Sharing Your Personal Information

We may share your personal information only with trusted third parties that help us operate our business, including:

  • Shopify, to run our online store
  • payment processors, to securely handle transactions
  • shipping and logistics providers, to deliver your orders
  • analytics and advertising partners, to improve our marketing and website performance
  • law enforcement or regulatory authorities, where required by law

We do not sell your personal information.

Advertising and Analytics

We may use tools such as analytics and advertising services to understand website traffic and improve our marketing efforts. These may include services such as:

  • Google Analytics
  • Google Ads
  • Meta Ads

These services may use cookies, pixels, or similar technologies to collect information about your interaction with our website.

You may be able to manage ad preferences through your browser settings or through the relevant platform settings.

Cookies and Tracking Technologies

We use cookies and similar technologies for purposes such as:

  • remembering your preferences
  • enabling core website functionality
  • improving performance and analytics
  • measuring advertising effectiveness
  • personalizing your browsing experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain parts of the website.

SMS and Email Communications

If you subscribe to receive SMS or email updates from us, we may send you messages related to:

  • order confirmations
  • shipping updates
  • cart reminders
  • promotional offers

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. You may also opt out of SMS messages by following the instructions in the message.

Minors

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe a minor has provided us with personal information, please contact us at support@vitark.store so that we can review and delete the information where appropriate.

Data Retention

We keep your personal information only for as long as necessary to:

  • fulfill your orders
  • provide customer support
  • comply with legal and tax obligations
  • resolve disputes
  • enforce our agreements

When we no longer need your personal information, we will delete it or securely store it as required by law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • request access to your personal data
  • request correction of inaccurate information
  • request deletion of your personal data
  • object to certain processing activities
  • request restriction of processing
  • withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@vitark.store.

Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects on customers.

However, some service providers, such as payment processors or fraud prevention tools, may use automated systems to help identify suspicious activity and protect against fraud.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

VITARK
201 E 5th St Suite 1900 Cincinnati Oh 45202 United States
Email: support@vitark.store
Phone: +1 2164028452